The contract comes into effect once we have received payment for your booking and once we have confirmed your booking in writing (by email or post).
2. PAYMENT & DEPOSITS
For reservations made more than 8 weeks before the holiday start date this is a deposit of thirty percent of the rental cost.
The balance of the total holiday cost is payable no later than 8 weeks before the arrival date and if not paid we reserve the right to cancel your booking, in which case the deposit will be forfeit. In the case of bookings made less than 8 weeks before arrival full payment is due on booking.
3(i) You should inform us immediately if you are unable to go to the property you have booked with us. If you have to cancel as a result of serious and unavoidable circumstances, it is our usual practice to refund any monies already paid and to waive any further payment due for your holiday. Refunds and waivers are given at our discretion.
3(ii) In the event that no refund or waiver of monies is given then the deposit (thirty percent of the rental price) will be forfeit. We will do our best to re-let the period you have booked and, if successful, your liability for the balance of rental will cease. If we have not been successful in re-letting the property by the balance due date, you remain liable for the full cost of the holiday and must pay the balance on the due date.
3(iii) If we re-let the whole period after the balance has been paid we will refund the balance to you (retaining the deposit to cover our costs in re-letting). If we are only able to re-let part of a cancelled period, or are only able to re-let at a discounted rate, then the refund will be reduced to the sum obtained on the re-letting in respect of the cancelled period less the deposit paid by the new hirer for that period.
4. BOOKING ALTERATIONS MADE BY YOU
Any alterations you make to your booking will be subject to an administration charge of £25. Any change in holiday dates will also be treated as a cancellation.
5. BOOKING ALTERATIONS MADE BY US
If, for reasons beyond our control, we have to cancel or alter arrangements made for your booking, we will return to you any monies paid for your booking.
6. DAMAGE OR LOSSES
You are responsible for leaving the holiday cottage in good order and in a clean condition. You will be responsible to pay the reasonable cost of repairing any damage or losses incurred during your occupation or for any extra cleaning required. We reserves the right to repossess the cottage if you or a member of your party create a significant nuisance or cause excessive damage.
7. NUMBERS IN PARTY/SUITABILITY/ELIGIBILITY
You must provide on the Guest Details/Reservation Form the names of all the guests in your party. The number of persons occupying the cottage must not exceed 4 adults. Only the guests listed may stay at the cottage unless by prior arrangement. We reserve the right to refuse any booking which, in our opinion, is unsuitable. The person making the booking must be over the age of 18.
Please don’t turn up before 3 p.m. on the day of arrival to give us time to prepare the cottage for you. Please leave by 10 a.m. on the day of departure, unless otherwise agreed with.
Pets are very welcome but please abide by our Doggy Rules.
Guests are responsible for the safekeeping of their vehicles and personal possessions whilst on October House property. There will be no insurance covering such items. We are responsible for death or personal injury caused by our negligence or breach of contract. Interaction with animals on the property are at your risk.